FAQ

Frequently Asked Questions

Welcome to Royce Manson. Find answers to some of our most common questions below.

Orders

How do I place an order?
Browse our collections, select your desired item and size, add it to your cart, and complete checkout. You’ll receive an order confirmation after your purchase.

Can I cancel or change my order?
We begin processing orders quickly. Contact us as soon as possible if you need to request a cancellation or change. Once an order has entered processing or shipped, changes may no longer be possible.

Will I receive an order confirmation?
Yes. An order confirmation will be sent to the email address provided at checkout.

Shipping

Do you offer same-day shipping?
Yes. Orders placed before 6:00 PM Central Time are processed and shipped the same day.

Orders placed at or after 6:00 PM CT, on weekends, or on holidays will be processed and shipped the next business day.

How much is domestic shipping?
Standard shipping within the United States is $3.99.

Do you offer free shipping?
Yes. We offer free standard shipping on orders of $40 or more.

How long does domestic shipping take?
Standard domestic shipping typically takes 5–8 business days after your order has shipped.

Do you ship internationally?
Yes. Royce Manson currently ships to:

Germany
Australia
France
United Kingdom
Canada
New Zealand

How much is international shipping?
Standard international shipping is $5.99.

Orders of $40 or more qualify for free standard international shipping.

How long does international shipping take?
Standard international shipping typically takes 5–8 business days after your order has shipped. Customs processing or carrier delays may affect delivery times.

Will I have to pay customs or import fees?
International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These charges are the customer's responsibility unless otherwise stated at checkout.

Returns & Refunds

Do you accept returns?
For customers in the United States and other non-EU locations, all sales are final, except where otherwise required by applicable law.

Customers in the European Union may have a 14-day right of withdrawal, subject to applicable legal exceptions.

Who pays for return shipping?
The customer is responsible for return shipping costs, where permitted by applicable law. Royce Manson does not provide prepaid return labels unless required by law.

What if I receive a damaged or incorrect item?
Contact us within 7 days of delivery at info@roycemanson.com. Include your order number and clear photos of the item and the issue.

Can I exchange an item?
Royce Manson does not offer exchanges, except where required by applicable law.

Products & Sizing

How do I choose my size?
Please review the size chart and measurements provided on each product page before ordering. If you're between sizes, review the product description for additional fit information.

Will the color look exactly like the pictures?
We make every effort to display our products accurately. However, colors may appear slightly different depending on your device or screen settings.